PROFESSIONAL SERVICES & MAINTENANCE CONTRACTS
At Eskibo, we apply the latest developments to increase the product life cycle and troubleshoot multiple complex systems simultaneously. Before recommending the maintenance solution program that best suits the client’s needs, we take into consideration all factors.
Annual Maintenance Contracts
Annual Maintenance Contract (AMC) is an agreement between Eskibo Limited and the clients that guarantee a service package for periodic testing, maintenance requirements, responsive repairs, etc. It is an assurance of the investment made by the client that our team would be there whenever there are any system breakdowns in IT infrastructure, security, etc.
Our scope of services include
Hardware Support
We provide any preventive or remedial services to optimize/physically repair the hardware.
Software Support
We provide software services that mainly is to improve performance by modifying/updating the software.
Network Support
We provide complete network support that assures the network is running, productive, compactable and up-to-date.
Our regular maintenance includes the following benefits
Easy and cost-effective maintenance plan
On-site repair plans and maintenance
The longer functional life cycle for systems
Reduced false alarms
Increased uptime of systems
Cost savings translated into a reduced wear and tear process
User compliance and SOP support
Free parts, repairing & replacement (for comprehensive contracts)
Infrastructure Outsourcing
Our infrastructure outsourcing is very cost-effective. We help in managing and handling the entire IT and application for the clients.
Service Desk
Our scope of services include
Flexible staffing options | Industrialized troubleshooting and support processes | Remote support services and self-service.
Workplace Services
Striking the right balance between corporate IT mandates and the end-user community has always been conflicting. While corporate IT seeks to control access, standardize processes and ensure compliance, employees expect mobility, personalization and flexibility. In most cases, corporations have no track of the devices employees use and what data is out in the world. Hence workplace service system is essential.
Our scope of services
End-to-end management of distributed computing environments | Enabling a secure, stable work environment
We enable it by focusing on the following areas
Desktop management | Field support | File and print | Mobility | Messaging
Our workplace services include
Accelerating migration | Refreshing programs | Improving user productivity | Faster software rollout | Self-service tools | Reducing total cost of ownership | Consistent policies and processes | Reducing security threats | Improved management capabilities
Network Services
One of the most complex aspects of IT infrastructure is the network environment. The network now has expanded globally as it connects business partners across having a real-time experience. Eskibo’s network services deliver a consistent service experience for end-users across a diverse environment consisting of multiple vendors, devices and service providers. Thus, we provide our clients with a controlled environment with a cost-effective structure.
Our scope of services
Infrastructure monitoring | Network management | Telephone management
Our Network Services include
Increasing network scalability | Location independence | Minimizing unplanned network | Reducing costs through right-sizing | Consolidation and sourcing optimization | Improving detection | Response to prioritized security threats